Return Policy
The SpeedE Transfers Return Policy explains the rules for made-to-order products, damaged or defective items, cancellations, customer artwork, shipping delays, and available resolutions.
Effective August 18, 2025Our Return Policy is designed to be fair, transparent, and easy to understand. SpeedE Transfers produces custom DTF transfers, gang sheets, and wholesale printing based on customer-submitted designs and specifications. Please review these terms before placing an order.
Who the Return Policy Covers
This policy applies to customers purchasing custom DTF transfers, individual or multi-design gang sheets, and bulk or wholesale printing. Because each item is produced using the artwork, dimensions, quantities, and other options selected by the customer, these products are considered custom production items.
1. No Returns on Custom Orders
Products created specifically for an order cannot be returned or exchanged because of an incorrect size selection, a change in color expectations, or a design change requested after submission.
Before checkout, confirm that:
- The artwork is final, complete, and correct.
- Spelling, layout, orientation, and quantities are accurate.
- Dimensions and sizing match the intended application.
- Uploaded files meet applicable print-quality requirements.
Reviewing these details helps prevent customer-submitted errors and production delays.
2. Return Policy for Damaged or Defective Items
SpeedE Transfers stands behind its production quality. You may request a replacement or store credit when an item is damaged during shipping, a print is defective or misaligned, or there is a clear production error.
Contact the team within 7 days of delivery and provide clear photographs showing the issue. Include the order number and a brief explanation so the claim can be reviewed efficiently. After an approved review, SpeedE Transfers will provide a free replacement or store credit. In some cases, the affected item may need to be returned for inspection.
3. Order Cancellation Window
Orders may be canceled within 2 hours of purchase. After production begins, an order cannot be canceled or modified. Because custom printing can enter production quickly, contact SpeedE Transfers immediately if you notice a problem.
The cancellation request is not complete until the team confirms it. Always review the artwork, product, quantity, dimensions, shipping details, and billing information before submitting payment.
4. Customer-Provided Artwork Responsibility
SpeedE Transfers prints the artwork submitted with the order and is not responsible for low-resolution images, spelling or design errors, unintended backgrounds, incorrect dimensions, or the wrong file being uploaded.
- Use high-resolution artwork; 300 DPI at final size is recommended for raster files.
- Check spelling, layout, transparency, color, and print dimensions.
- Follow the current artwork requirements.
- Contact the team before ordering if you are uncertain about file preparation.
5. Shipping and Delivery
SpeedE Transfers works to process and ship orders promptly, but delivery estimates can be affected by carriers, weather, holidays, peak seasons, address problems, and other circumstances outside the company’s control. Allow additional time when an order is connected to an event or fixed deadline.
If a package arrives damaged, photograph the packaging and affected products before discarding anything. That documentation may be needed to review the claim or communicate with the carrier.
6. Return Policy Resolutions
When a qualifying claim is approved, the available resolution is a free replacement or store credit. The appropriate option depends on the circumstances and the review of the submitted evidence. A cash refund is not listed as the standard resolution for a qualifying custom-production claim under this policy.
Submitting a claim does not guarantee approval. SpeedE Transfers must confirm that the issue is covered and was not caused by submitted artwork, incorrect selections, application error, garment incompatibility, or another excluded circumstance.
7. Commitment to Quality
Every order goes through a quality-check process intended to support consistent printing, accurate production, and customer satisfaction. If a confirmed production issue occurs, contact the team promptly so it can be reviewed under this Return Policy.
Return Policy Frequently Asked Questions
Can I return a custom DTF transfer?
No. Custom-made products cannot be returned unless a qualifying defect or production problem is approved under this policy.
What if my order arrives damaged?
Contact SpeedE Transfers within seven days of delivery and provide clear photographs, your order number, and a description of the damage.
Can I cancel after placing the order?
A cancellation may be requested within two hours of purchase. Orders cannot be canceled or modified after production begins.
Will SpeedE Transfers correct mistakes in my uploaded artwork?
The company prints submitted files and is not responsible for customer-provided spelling, resolution, layout, sizing, or file-selection errors.
Where can I learn more about consumer return rights?
General consumer information is available from the U.S. Federal Trade Commission’s guidance on returns and refunds. That resource is informational and does not replace the specific terms of this policy or applicable law.
Questions About the Return Policy?
Contact SpeedE Transfers before ordering or promptly after discovering an order problem.
Address: 500 Victor Street, #100, Austin, Texas 78753
Phone: (512) 799-0115
Email: SpeedE@speedetransfers.com
Website: Contact SpeedE Transfers