SpeedE Transfers Return & Refund Policy
At SpeedEtransfers.com, we hop with pride knowing our transfers are top-notch. 🐰 While all sales are final, I totally understand that sometimes things don't go as planned. If your order shows up defective, don't worry — this bunny SpeedE has got your back!
How to Hop-Start a Return
Before sending anything back, you'll need a Return Merchandise Authorization (RMA) number. Here's how to get one:
Email us at SpeedE@speedetransfers.com and request an RMA.
In your message, please include:
- Your order date & order number
- A description of the issue
- Photos of the defective product
- Whether you'd like a replacement, store credit, or refund
Once you receive your RMA number, write it big and bold on the outside of your return package so we know it's from you.
What Qualifies for a Return
We can only accept returns for defective transfers. That means:
- Transfers that won't stick to fabric
- Transfers that crack or peel after 1–2 washes
- Transfers that were misprinted (issue NOT related to customer artwork)
All returns must be unused, in new condition, and in original packaging.
Note: Once your order leaves our hands and hops over to UPS/USPS/FedEx, we can't control delays or damage caused by the carrier.
What Does Not Qualify
Sorry hoppers, but refunds or reprints aren't available for:
- Color shifts from customer-submitted files
- Pixelation from low-resolution artwork
- Spelling, grammar, or design mistakes in artwork you uploaded
- White outlines/halos from semi-transparent pixels in your file
- Packages damaged by the shipping carrier
- Gang sheets with overlaps, ghosting, or other errors from submitted/approved artwork
Return Timeframes
- Inspect your order within 3 days of pickup or delivery.
- Report any missing items or shortages within 3 days.
- Refund requests: within 5 days of delivery.
- Exchanges or store credit: within 30 days of delivery.
Claims for missing items or shortages received after 3 days cannot be guaranteed, as we are unable to verify production and packing records after that time.
After 30 days, this bunny can't accept returns. 🐰
Return Shipping Costs
- Customers are responsible for all return shipping fees.
- Insurance companies may refund the product cost but not the shipping cost.
How to Send Your Return Back
Email us at speede@speedetransfers.com to get your RMA number.
Write your RMA number clearly on the outside of your package.
Ship your return to the address provided once your RMA is approved.
That's it! We'll always do our best to keep things hoppin' smoothly. 🐾
Thanks for trusting SpeedEtransfers.com with your prints! 🐰💛
Ready to Get Started?
Upload Your Design &
Get Started Today.
Still have questions? Feel free to contact us — we're happy to help. Otherwise, hop over and upload your design to get your custom DTF transfers printed fast, right here in Austin.
📧 SpeedE@speedetransfers.com · 📞 (512) 799-0115 · 📍 500 Victor Street, Suite 100, Austin TX 78753